Starting to get the hang of this Action Coach approach - the Coaching Focus Sheet that we had to complete each period formed a basis for discussion for each meeting.
At the end of each meeting we uploaded onto Google Docs our 4 goals for the coming period. Prior to each review meeting we then had to update our progress against each of the four goals (not gaols Kent!) and the following:
Our brightest achievement for the period just past.
Our biggest (business) challenge.
Something that I have learnt (from reading; DVD etc)
Something that I would like my Coach (Kent) to help me with.
Both David & I complete these before each meeting - and as each week went by we started to see progress.
Having finalised the plan of meeting dates for 2010 we reviewed progress to date - we had weekly profit & loss reports in place unlike many small businesses. Our bookkeeper allowed us to focus on what we did best - looking after customers. But could we do better? Yes we could.
Did we know which of our services were profitable?
How good were clients at paying invoices?
What were our unique selling points?
What could we deligate and were there any aspects that we could automate / systemise?
What were our KPI's?
We soon realized that there was tremendous scope working smarter not harder.
Kent highlighted that we needed to get smarter and spend at least 5 - 10 hours a week ON the business rather than IN the business.
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